HomeKind Total Air Warranty
HomeKind Total Air Warranty, Extended Warranty, and Filter Continuity Program Terms
These Warranty, Extended Warranty, and Filter Continuity Program Terms ("Terms") apply to the HomeKind Total Air™ air purifier (the "Product") purchased directly from Gundry MD or its authorized sellers. This document describes the warranties and service benefits available with the Product, including the included 1-Year Limited Warranty, optional Extended Limited Warranty, and a special warranty-maintenance benefit available to customers enrolled in the HomeKind Filter Continuity Program. Participation in any optional program described herein is voluntary and is not required to obtain or maintain coverage under the included 1-Year Limited Warranty.
1. Included 1-Year Limited Warranty
1.1 Coverage Period
Each HomeKind Total Air™ purifier includes a 1-Year Limited Warranty beginning on the date of purchase (or shipment, if later) and lasting for twelve (12) months (the "Standard Warranty Period").
1.2 What Is Covered
This Limited Warranty covers defects in materials or workmanship under normal residential use.
Covered issues include:
- Mechanical or electrical failure caused by manufacturing defects
- Faulty internal components, including the motor, fan, sensors, or control board
- Issues arising from normal residential usage
During the Standard Warranty Period, HomeKind will, at its discretion, repair or replace the Product.
1.3 What Is Not Covered
This Limited Warranty does not cover:
- Improper use or operation not in accordance with the user manual
- Improper installation or installation errors
- Damage caused by accidents, drops, fire, liquid exposure, or external impact
- Cosmetic wear, including scratches, discoloration, or fabric wear
- Damage resulting from neglect, misuse, or failure to replace filters as recommended
- Unauthorized modifications or repairs
- Commercial or non-residential use
- Consumable items such as filters or outer cloth covers, except as expressly stated below
2. Optional Extended Limited Warranty
2.1 Availability
Customers may purchase an Extended Limited Warranty at checkout or at any time during the active 1-Year Limited Warranty period.
2.2 Coverage Period
The Extended Limited Warranty begins immediately after expiration of the included 1-Year Limited Warranty and extends coverage for an additional 2 years.
2.3 Scope of Coverage
Coverage under the Extended Limited Warranty is identical in scope, limitations, and exclusions to the included 1-Year Limited Warranty described in Section 2.
The Extended Limited Warranty is optional, applies to a specific device, and is not transferable.
3. Filter Continuity Program – Warranty Maintenance Benefit
3.1 Program Description
The HomeKind Filter Continuity Program is an optional filter replacement subscription service. As a special benefit of enrollment, customers who maintain uninterrupted participation in the program may continue warranty coverage for their enrolled HomeKind Total Air purifier beyond the expiration of the included or extended warranty.
This benefit is not a condition of the included 1-Year Limited Warranty and is offered separately from the sale of the Product.
3.2 Warranty Maintenance Benefit
Customers enrolled in the HomeKind Filter Continuity Program receive a Full, Unlimited Warranty Benefit for their enrolled HomeKind Total Air purifier.
This means:
- If the unit fails due to a manufacturing defect, HomeKind will replace it at no cost
- There is no time limit, provided eligibility requirements are continuously met
3.3 Eligibility Requirements
The Unlimited Warranty Benefit remains active only while the customer maintains continuous participation in the Filter Continuity Program under the required terms. Specifically:
- The subscription must remain active and uninterrupted
- A 30-day grace period applies in the event of payment failure or temporary pause
- Filter delivery frequency must remain at the originally selected frequency and must not exceed one (1) filter every three (3) months
- Required filter shipments must not be skipped
If the subscription resumes within the 30-day grace period, the warranty benefit resumes. If not, the warranty benefit permanently expires.
3.4 Events Causing Expiration of Warranty Benefit
The Unlimited Warranty Benefit will immediately expire and revert to the applicable standard or extended warranty (if any remains) if:
- The Filter Continuity Program is canceled, paused beyond the grace period, or payment lapses
- Filter delivery frequency is changed
- Required filter shipments are skipped
- Non-HomeKind filters or accessories are used
Once any of these conditions occur, the Product reverts to the remaining applicable warranty coverage, if any, and no warranty benefit will apply after expiration.
3.5 No Retroactive Coverage
Enrollment in the Filter Continuity Program after expiration of all applicable warranty coverage does not reinstate or revive warranty coverage.
4. Filter & Consumables Policy
Used or Opened Filters
Used, opened, or installed filters cannot be returned or refunded for hygiene and safety reasons.
Unopened Filters
Unopened filters are eligible for refund if:
- New, unused, and sealed in original packaging
- Returned within 30 days of purchase
Refunds exclude any shipping charges.
Defective Filters
Filters found to be defective within 30 days of delivery will be replaced at no cost, including shipping.
5. 30-Day Money-Back Guarantee (Device Only)
The HomeKind Total Air™ purifier is protected by a 30-Day Money-Back Guarantee when purchased directly from HomeKind.
To qualify:
- The Product must be returned within 30 days of delivery
- The customer is responsible for return shipping
- Refund is issued after the unit is inspected and verified
- Filters included with the device purchase are not refunded separately
- Light signs of normal household use are acceptable
Refund Details:
Customers will receive a full refund, minus any non-refundable shipping fees and the cost of replacement filters if the filters have been opened, used, or removed from their sealed packaging. Customers are responsible for the cost of shipping the device back to us.
If the included replacement filters are still sealed, unused, and in their original packaging, no filter replacement fee will be deducted.
Filters & the Money-Back Guarantee
Filters are consumables and are not refundable under the Product’s Money-Back Guarantee once opened or installed.
6. Shipping Policy for Returns & Warranty Claims
HomeKind Covers Return Shipping For:
- Warranty replacements (defective purifiers)
- Defective filters within the 30-day window
- Wrong item shipped by HomeKind
Customer Covers Return Shipping For:
- 30-Day Money-Back Guarantee returns
- Change-of-mind returns
- Out-of-warranty units
- Warranty claims denied due to misuse
7. How to File a Warranty Claim
Email HomeKind Support at [email protected]
Provide:
- Proof of purchase
- Serial number
- Description of the issue
HomeKind may request photos or a short video to verify eligibility.
Once approved:
- A prepaid return label will be issued if applicable
- A replacement purifier or repair confirmation will be processed
8. Warranty Transfer
This warranty applies only to the original purchaser and cannot be transferred.
9. Limitation of Liability
To the fullest extent permitted by law, GundryMD is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use the HomeKind Total Air™ purifier. Your remedy for breach of any warranty on the HomeKind Total Air™ purifier is limited to the warranty service described above.
There are no warranties which extend beyond those stated herein. To the fullest extent permitted by applicable law, any implied warranties relating to your HomeKind Total Air™ purifier, including but not limited to the implied warranty of merchantability or the implied warranty of fitness for a particular purpose, are limited to the duration of the applicable express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
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